REFUNDS

We offer easy returns within 14 days starting from the day you receive the order. Please note some items are exempt from this policy such as sale, partywear, fancy and bridal items. 

To be eligible for a return your item must be unused and in the same condition that you received it with all tags and original packaging complete. Your refund will be within 14 days from when we confirm receipt for your item.

An item is physically damaged/incorrect (must be reported on the day of delivery) then your order will be eligible for a full refund. The above conditions apply in relation to the condition of goods. In the case where a refund is due, refunds will be done only through the original mode of payment. Please allow up to 14 working days for the refund transfer to be completed. 

If free delivery is is being used and you want to return items ( excluding of damage or wrong items ) you must be charged delivery charges of £3.99. 

We cannot take responsibility for your parcel until it arrives back to us. 

Kind Regards

MAHHAM COLLECTION                                                                                                                                                                                                                                                                         

FAULTY GOODS

We take great care when packaging items and releasing them, so it is unlikely that such a situation should arise. All products undergo quality control by one of our staff before being dispatched. For faulty goods please contact us and reference the order number. We aim to reply to you within 24 hours.

Please note we should be made aware of any faulty goods on the day of delivery otherwise we will not be held liable for any claims of damage over this period.

Faults are only considered on physical condition. The following will not be eligble under the policy of the faulty good: 'Does not look like the picture', 'Quality'. We have arrangements such as whatsapp to avoid these situations. 

*Sale items are not eligible to be returned under our faulty goods policy

*This does not apply to Fancy/Chiffon items due to the nature of the product, it is strictly no refund or exchange on these items under any circumstance                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

SALE ITEMS

There is a possibility that items on sale are reduced due to any of the following reasons: end of season items/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault. 

Therefore sale items are non-returnable or exchangeable under any circumstance.

 

                                                             

PARCEL DELIVERY TIMES

Delivery timelines are provided as an estimated timeline and are not a guarantee of arrival time. We endeavour for the parcel to reach you within the estimated time frame but unfortunately, there may be times when this is unachievable. 

Especially, during peak times couriers may reach maximum capacity, which delays the parcel and is out of our control. In this situation, we appreciate your patience with any delays.

If a 7 working day (UK Only) period has passed after dispatch, please contact us so we can investigate the whereabouts of the parcel. Please allow upto 28 working days from dispatch for us to liaise with the courier and confirm the status of a parcel. We need confirmation from the courier that the parcel is still on course to reach the destination or that it is lost. In the unfortunate case, the courier confirms it is lost, we will reimburse you via a refund or replacement.

                                                                                                                                                                           

RETURNING THE PRODUCT

Return postage will always be arranged by the buyer (You). The buyer is liable for the postage unless it is due to the product being faulty. In this instance, we will reimburse you the cost of postage (up to £4.00 for upto 2KG, £5.99 for unto 5KG) providing proof of postage is given to us. 

Please note the buyer remains liable for the goods until they reach us. We recommend that all returns are sent via tracked and insured delivery. We will not be liable for any parcels that are lost or damaged in transit. 

If a delivery is rejected at the point of delivery for any reason other than damaged packaging, it will result in a 50% fine of the order value and you will not be able to make future purchases. This ruins our relationship and respect with our couriers.

Returns will only be accepted if the parcel is unopened with tags and in a resaleable condition.

Products may also be returned/exchanged in our store, please check the store information page for opening times. 

Any refunds will only be made to the original payment method used in the purchase. 

 

RETURNS ADDRESS

MAHHAM COLLECTION

476 Stratford Road,

Birmingham,

B11  4AE

 

By purchasing any item(s) from our website you are agreeing to and are bound by the above 'refund policy' & 'terms of service'.

Please do not make any purchases if you are unsure about something, please call or WhatsApp on 07424737666 so that you are satisfied before making any purchases.